Frequently Asked Questions
Everything you need to know about shopping with AOS Collection.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping varies by destination.
How do I return an item from my order?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
AOS Collection accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with manufacturers who follow fair labor practices.